Power of Pause®
& TRAINING PROGRAMS
in a time-challenged world
the one overriding challenge organizations have in
Not enough time.
It is a primary obstacle
to growth. Success today demands training and abilities to get
the most out of the time you, your employees and your
customers, patients or colleagues have by:
important, yet often postponed conversations about
conflicts or concerns
curious or avoiding making assumptions about another's
viewpoint when you disagree; maybe you missed something in
at 100% levels - even when you don't think you have the
to pause long enough to understand whether what someone
said is what you heard and is what you heard what they
focus and self control when the heat is on with a
colleague, an employee or a client and learning to quickly
get to the underlying issues
jumping to conclusions about the problem. or the
of what role you play in an organization - having these skills
can make all the difference...
- Between winning and losing.
- Between healing a patient and being ineffective.
getting a job done and delivering extraordinary results.
"Without question, the training
programs you delivered to Gibraltar Bank have had a great
impact on me
and my colleagues.
This has directly resulted in more
business for our company."
Steven D. Hayworth -
Former Chairman, President and CEO
Gibraltar Private Bank & Trust
can be provided in time and cost effective formats:
Training can be provided in 4
hour, 1 or 2-day segments or in a series of short programs and
followed up by email or phone coaching as needed.
the approach? Real Time Application
An interactive, accelerated learning...
"see one, do one, teach one" approach
Workshops enable participants to take home new practices for immediate
use whether it's with customers, peers, employees,
patients, bosses, managers or investors.
Nance has conducted ½ day, full day and 2
day sessions for our entire agency on topics
including effective listening and communications,
how to have courageous and difficult conversations
and advanced communication skills.
We have witnessed first hand the positive
effects of the workshops, resulting in
more effective communication among
employees, between managers and between account teams
and the client."
- HR, Cone, Inc.
Power of Pause®
... include, but are not limited to:
Problem Solving and Effective Communication
A practical workshop that challenges employees, of
any level in an organization, to learn Communication Power Tools in order to:
- Confirm understanding, not just of what they
heard, but what someone really meant
- Learn the powerful, but rarely taught art and
multi-level process of listening
- Respond thoughtfully under heated circumstance
- Get curious instead of reactive, advance listening
- Clarify expectations - of customers, patients,
peers, bosses, etc.
- Identify the hidden problem or solution beneath
what's initially presented at the surface
T+D Magazine Article, March 2010
By Nance Guilmartin
"Giving One Pause”
Learn how cultivating humility can drive success,
even in the most time-, budget-, and
attention-stressed workplaces. What if learning to
be a successful leader in today's ......
"I have to admit that several of my
senior managers questioned the need
to have a class on the topic of listening.
Not only have our bankers become
better listeners, but we are now more
comfortable asking questions that may
have difficult answers but are necessary
to building a relationship of trust with
our affluent clients."
D. Hayworth -
Former Chairman, President and CEO
Gibraltar Private Bank & Trust
Advanced Workshop on Difficult Conversations
will have the chance to be proactive, to apply skills to
current situations and leave with a plan for addressing them and
for moving forward.
Advanced session teaches individuals or teams:
Practical, powerful worksheet process to become
less reactive and to apply emotional intelligence
prepare for and have vital, often difficult or sensitive conversations
- To more effectively deal with long-standing or breaking
- To handle personnel challenges with high potential or under
- Resolve conflicts involving project management, who's
really in charge, accountability and customers.
one day after your "Courageous Conversations"
workshop, we used the techniques you taught us to uncover the
"real" problem with a key client. Our account is
back on solid ground and we look forward to working
in the future."
Jens Bang, President and CEO
the audience of fifty nursing scholars to the
double-ballroom that housed all the
employees (400) in Baptist Outpatient
Services, your message and delivery, both
captivated and educated."
Vice President -
Baptist Health, South Florida
1-2 hour session teaches professionals and the
general public the art of offering, asking for and
receiving comfort during life's inevitably awkward
or difficult moments.
This hands on interactive workshop is
especially helpful for empowering patients,
caregivers, professionals in the service industries,
healing and medical professionals and lay and
Also appropriate for general audiences who want to
be better prepared to respond to a world of change,
uncertainty and the unexpected.
here in Healing Conversations are words of wisdom that can enhance personal growth as
well as professional development."
Provost/Senior VP Academic Affairs, York College CUNY
/ Executive Development:
Training Senior Executives/Managers to Bring Out The
Best in their People
asking for this program are on a good to great fast
track. They can't afford to lose good people, wonder whether
others can become even better, and want to provide extra
attention to their best performers.
They want their executives to quickly
advance their ability to provide
constructive feedback and appreciation in ways that take staff
to much higher levels of performance.
Training enables participants to
offer better mentoring to maximize staff performance and
can dramatically increase the executive's self-awareness
about valuable opportunities for their own professional
The format for this training varies depending upon goals,
existing skills and budget. It can be provided one-one,
a small group, via phone or a combination of approaches.
workshop on Team Building and
Customer Relations Skills was
session our trainers have ever attended.
presented the subject matter in a way that the participants
had never thought of.
What impressed me the most was how you
incorporated our pre-seminar discussions regarding the
division's goals and the areas that were holding the team
Now we're moving forward!"
Former Director Environmental Health and Safety Consulting and Regulatory Training Services, Clean Harbors, Inc.
Power of Pause® workshops can be created based on the needs of your
for more information
Pause® Workshops/Training include:
Communication Power Tools
Training Programs have been provided to senior managers around
the country, (technology, banking, transportation logistics,
telecommunications, public relations, sales, medicine) and
most recently, at Florida International University at the
Business School, the Honors College, the Online University and
for a cross-functional team providing technology and
change-management problem solving throughout the university.
Listening Workshop for Educators: Princeton, New Jersey
Music Together Directors Meeting Over 100 educators
received an advanced listening and communications Workshop to assist with parent, teacher, child, and peer conversations.
This international organization offers a unique approach to
early childhood music development for very young children and
their parents, teachers, and other caregivers.
CME Conference featured workshop presenter: Multiple Sclerosis
Provided several workshops to help people learn to apply the
power of listening and compassionate communication even at the
most challenging moments of living and working with this
disease. Emcee and communications workshop for a CME
conference of neurology nurses. Iowa and Florida.
College Course on Powerful Conversations: Tufts University
The Art of Conversation: Listen and Be Heard in Today's
was a semester long course for Tufts University students.
Nance taught them to strengthen their awareness of what blocks
their (and others') ability to communicate and how to better
create a listening for their speaking by first cultivating a
capacity to truly understand what someone else said and meant.
Read more about it in The Tufts Daily.
Advancing Communication Skills for Nurses, Doctors, and
Series of customized Power of Pause® workshops across the
country offered medical professionals advanced training in
communication and listening skills for use with peers, staff,
patients, and the patient's caregivers. Baptist Hospital,
Miami; University of Miami School of Nursing; Covenant
Hospital, Milwaukee; Froedert Medical College, Wisconsin;
Barrow Neurological Center, Phoenix; Sylvester Cancer Center,
Miami; Society for Humanism in Medicine.
Gilda's Club in North Texas: Cancer Patient and Support
donated a communications workshop to staff, volunteers, (patients, survivors and family).
Participants learned how to deal with 'unhealing'
conversations, how to ask for what would be more helpful, how
to 'get curious not furious' and understand not just what
people say but also what they mean.
Courageous ConversationsT Workshops and 1-1 executive
training have been provided to various clients around the
country to advance their conflict resolution skills and teach
them the skills and application of emotional intelligence to
effectively use the "How to Have Successful
Difficult Conversations" worksheet.
Medical Society Workshop on Mentoring and Developing a
Mentoring Program for the state. Focused on communication and
group dynamic skills.
HOME | SITE MAP | CONTACT | WORDS COUNT | TESTIMONIALS | COMMUNITY | PRIVACY
Power of Pause® is a Registered Trademark Copyright © Nance Guilmartin All rights reserved